Return & Refund Policy

We allow all our clients to exchange their purchased articles, given that they have made the purchase in Pakistan.

Exchange Policy Guidelines

  • 3-Day Window: Any article purchased can be exchanged within 3 days of delivery.

  • Eligibility: Exchange is possible if the article received is damaged or if there are size issues.

  • Condition: Exchange is allowed only if the article is not used and the packaging is in its original condition. Once verified, you are good to go ahead with the exchange.

  • Sales & Discounts: Articles purchased on sale or at a discount cannot be exchanged.

  • No Cash Refunds: Please note that cash refunds are not offered.

How to Initiate an Exchange

In order to exchange your item, please contact our customer service department through any of the following channels:

  • Email: sanwalwear@gmail.com

  • Social Media: Message us on Facebook or Instagram

  • Phone/WhatsApp: +92 309 095 2222

Process:

  1. Provide all the required information to our team.

  2. If all conditions are met, we will provide you with the address to ship the article back to us.

  3. After we have received and inspected the article, we will dispatch your new piece.

Would you like me to create a quick "Exchange Request Checklist" that you can send to customers to make sure they provide all the info you need at once?