We allow all our clients to exchange their purchased articles, given that they have made the purchase in Pakistan.

Exchange Policy Guidelines

• 
  3-Day Window: Any article purchased can be exchanged within 3 days of delivery.
  
• 
  Eligibility: Exchange is possible if the article received is damaged or if there are size issues.
  
• 
  Condition: Exchange is allowed only if the article is not used and the packaging is in its original condition. Once verified, you are good to go ahead with the exchange.
  
• 
  Sales & Discounts: Articles purchased on sale or at a discount cannot be exchanged.
  
• 
  No Cash Refunds: Please note that cash refunds are not offered.
  

How to Initiate an Exchange

In order to exchange your item, please contact our customer service department through any of the following channels:

• 
  Email: sanwalwear@gmail.com
  
• 
  Social Media: Message us on Facebook or Instagram
  
• 
  Phone/WhatsApp: +92 309 095 2222
  

Process:

1. 
   Provide all the required information to our team.
   
2. 
   If all conditions are met, we will provide you with the address to ship the article back to us.
   
3. 
   After we have received and inspected the article, we will dispatch your new piece.
   

Would you like me to create a quick "Exchange Request Checklist" that you can send to customers to make sure they provide all the info you need at once?

At Sanwal, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit or interact with our website, sanwal.pk.

1. Information We Collect

We may collect the following types of information:

• 
  1.1 Personal Information: When you make a purchase or sign up for our services, we may collect your name, email address, phone number, shipping address, and billing information.
  
• 
  1.2 Non-Personal Information: This includes information such as your IP address, browser type, operating system, and browsing behavior on our website.
  
• 
  1.3 Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.
  

2. How We Use Your Information

We use your information for the following purposes:

• 
  To process and fulfill your orders.
  
• 
  To communicate with you about your purchases, inquiries, or promotional offers.
  
• 
  To improve our website and customize your shopping experience.
  
• 
  To send you newsletters or marketing emails (you can opt-out at any time).
  
• 
  To comply with legal obligations and prevent fraudulent activities.
  

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• 
  Service Providers: Third-party companies that assist us with payment processing, shipping, or website management.
  
• 
  Legal Authorities: When required by law or to protect our rights and prevent fraud.
  

4. Security of Your Information

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to:

• 
  Access, update, or delete your personal information.
  
• 
  Opt-out of receiving marketing emails.
  
• 
  Disable cookies through your browser settings.
  

To exercise these rights, please contact us at sanwalwear@gmail.com or call us at +92 309 095 2222.

6. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before sharing any information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• 
  Website: www.sanwal.pk
  
• 
  Email: sanwalwear@gmail.com
  
• 
  Phone: +92 309 095 2222
  

Thank you for trusting Sanwal. Your privacy is important to us!

Would you like me to create a short "Privacy Notice" pop-up text for your website visitors to see when they first arrive at sanwal.pk?

Welcome to Sanwal! We strive to ensure that your shopping experience is smooth and hassle-free. Below is our comprehensive shipping policy:

Shipping Locations

We offer shipping to both domestic and international locations. Please note that shipping availability may vary depending on your region.

Shipping Timeframes

• 
  Domestic Orders (Pakistan): Orders are typically delivered within 3-5 business days after processing.
  
• 
  International Orders: Orders are usually delivered within 7-14 business days after processing. Delivery times may vary depending on your location and customs clearance.
  

Order Processing

Orders are processed within 1-2 business days after confirmation of payment. You will receive an email or SMS confirmation once your order is shipped.

Shipping Charges

• 
  Domestic Shipping: A flat rate of PKR 200 applies to all orders.
  
• 
  International Shipping: Charges vary based on the destination and package weight. Exact costs will be calculated and displayed at checkout.
  

Customs and Duties

For international orders, the recipient is responsible for any customs duties, taxes, or other fees required by their country’s regulations. These charges are not included in the order total at checkout.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email so you can monitor its journey.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to receive the package, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions or concerns regarding your shipment, feel free to reach out to us:

• 
  Website: www.sanwal.pk
  
• 
  Email: sanwalwear@gmail.com
  
• 
  Contact Number: +92 309 095 2222
  

Changes to This Policy

Sanwal reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page.

Thank you for choosing Sanwal! We look forward to serving you.

Would you like me to draft a "Shipping Confirmation" email template that you can send to customers once their package is on its way?

Contact Sanwal Pret

We're here to assist you. Feel free to reach out!

GET IN TOUCH

Phone & Whatsapp:
+923090952222

Email:
sanwalwear@gmail.com

Working Days:

Mon-Sat 09:00 AM to 06:00 PM

Follow Us

Stay connected with us on social media: 

• Instagram: www.instagram.com/sanwalwear
• Facebook: www.facebook.com/sanwalwear