Frequently Asked Questions (FAQs)

Welcome to the Sanwal FAQ page! We’ve addressed our most common questions below to help make your shopping experience as smooth as possible.

1. Do you offer international shipping?

No, we currently do not offer international shipping. Our services are exclusively available to customers within Pakistan.

2. What is your return policy?

We do not accept returns without a valid reason. Returns are only considered in cases where the product is defective or incorrect. For assistance, please contact us at sanwalwear@gmail.com or +92 309 095 2222.

3. Can I exchange a product?

Yes, we offer an exchange policy. Products can be exchanged within 3 days of delivery, provided they are unused, unwashed, and in their original packaging. Shipping charges for exchanges may apply.

4. How can I contact your customer service team?

You can reach our team via:

  • Email: sanwalwear@gmail.com

  • Phone: +92 309 095 2222

5. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD)

  • Online Bank Transfers

6. How long does delivery take?

Delivery times typically range from 4 to 5 working days, depending on your location within Pakistan. Delays may occur during peak seasons or due to unforeseen circumstances.

7. Can I cancel my order?

Orders can be canceled within 24 hours of placement. Please contact us immediately at sanwalwear@gmail.com or +92 309 095 2222 for cancellations.

8. Do you restock sold-out items?

Yes, we restock popular items whenever possible. Follow us on social media or sign up for our newsletter to stay updated on restocks.

9. How do I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS. Use this number to monitor your order status.

10. Are customizations available?

Currently, we do not offer customizations. All products are sold as displayed on our website.

If you have any other questions, feel free to reach out to us. Thank you for shopping with Sanwal!

Contact Details

Phone: +92 309 095 2222

Email: sanwalwear@gmail.com

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